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Combining Radical Digital Transformation with Superior CX at Lower Costs

VGZ is the second largest health insurance company in The Netherlands, focused on providing full digital customer interaction. Chris van der Laan, Lead of Customer Experience, will talk about the important digital transformation VGZ is driving to achieve improved customer experience at lower costs. Jeroen Görtzen, Senior Digital Expert, will elaborate on the Mendix mobile app as digital front runner with 200% growth in one year, and key learnings like business & IT collaboration and the concept of thinking big and starting small to improve time to market.

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